TERMS & CONDITIONS

Effective from 10 October 2026

1. ESSENTIAL INFORMATION

The ARGENTUM website, available at the address https://argentum.com (the ‘Website’) is operated by Dr. N.G. LABORATOIRES PAYOT, a simplified joint-stock company with a share capital of 1,331,200 euros, registered with the Nanterre Trade and Companies Register under number 552 128 944, with VAT registration number FR03552128944, whose registered office is situated at 40/52 Boulevard du Parc, 92200 Neuilly-sur-Seine (“PAYOT”).

PAYOT sells cosmetic products (the ‘Products’) to consumers via the Website.

These general terms and conditions of sale (the ‘Terms and Conditions’) govern orders placed on the Website.

The customer reads and accepts them, without restriction or reservation, before confirming their order.

To contact PAYOT, customers may write to the following address: bonjour@argentum.com or to the registered office address given above, or telephone +33 (0) 6 21 47 33 74.

2. PRIVACY POLICY

The Website’s privacy policy sets out how personal data collected whilst browsing the site and placing orders is processed, including, where applicable, that of the recipient of the order.

3. PRODUCT SPECIFICATIONS AND AVAILABILITY

The key features of the Products are set out in their product descriptions. PAYOT makes every effort to ensure that the photographs are accurate. Offers are valid whilst they are displayed on the Website and whilst stocks last. Pre-orders, where available, are clearly identified before purchase. Should a product become unavailable after an order has been placed, PAYOT will inform the customer without delay. The customer’s rights in the event of non-delivery and the refund procedures are set out in Article 8.2. 

The Products are marketed by PAYOT in accordance with the regulations applicable to cosmetic products.

4. ORDER POLICIES

The Website is intended solely for the sale of Products to consumers for their personal use. For any purchase intended for business, association-related or social purposes, the interested party is invited to contact PAYOT at bonjour@argentum.com. Any samples offered during the ordering process are provided on the terms stated on the Website and subject to availability.

PAYOT may refuse to accept or fulfil an order for a legitimate reason, in particular where there is a legal prohibition on the sale of the Products in question, in the event of an abnormal order, manifest bad faith on the part of the customer, a legitimate suspicion of fraud, inability to deliver to the address or country specified, an obvious error relating to the Terms and Conditions, the price or the description of the Products, or a dispute concerning payment for a previous order. An order for more than five (5) units of the same Product or totalling more than one thousand euros (€1,000) excluding delivery charges may be subject to verification to determine whether it exceeds the needs of personal use. A refusal to sell remains subject to the existence of a legitimate reason, assessed in the light of the circumstances of the order.

5. PLACING AND ACCEPTING AN ORDER

The customer selects the desired Products and quantities, then views their basket. They enter their contact details and delivery address, choose the available delivery method and check the order summary, including the Products, their prices and any applicable charges. Before confirming the order and proceeding to payment, they may correct any errors and must accept these Terms and Conditions. The order may be placed via an account or as a guest, depending on the options available on the Website. 

Once the order has been confirmed, PAYOT will send the customer an email acknowledging receipt of the order and summarizing the Products ordered and their prices. This acknowledgement of receipt does not, in itself, constitute acceptance of the order by PAYOT. The customer must ensure that the information provided is accurate, in particular their contact details and delivery address.

The contract is formed when PAYOT, having confirmed payment and verified the reliability of the order, notifies the customer by email that it has accepted the order. PAYOT may refuse to accept or fulfil an order on the legitimate grounds set out in Article 4. If payment has been received for Products that will not be supplied, PAYOT shall refund the amount.

If PAYOT is unable to fullfil the order after acknowledging receipt, it will inform the customer by email.

6. PRICE AND PAYMENT

6.1. PRICE

Product prices are displayed on the Website in euros (EUR, €), inclusive of all taxes. Payment is made in the currency corresponding to the country of delivery: in euros (EUR, €) for deliveries within the European Union, in US dollars (USD, $) for deliveries to the United States, in Canadian dollars (CAD, $ CA) for deliveries to Canada and in pounds sterling (GBP, £) for deliveries to the United Kingdom. The price of the Products and delivery charges are shown in the payment currency before the order is confirmed. The summary shows the total amount due, including products and delivery charges. The thresholds for promotional offers are calculated excluding handling and delivery charges, unless otherwise stated.

If you have any enquiries regarding an invoice or an order, please contact PAYOT at the following address: bonjour@argentum.com. An electronic invoice is made available to the customer via the Website’s features or sent to them by email.

PAYOT may amend its prices at any time, without this affecting orders that have already been accepted. If an obvious pricing error is identified before the order is accepted, PAYOT shall inform the customer without delay and offer them the option, if they so wish, to place the order at the corrected price; otherwise, the order shall not be accepted and any sums already received shall be refunded.

6.2. PAYMENT

Payment is made using the methods offered on the Website at the time of placing the order. The customer warrants that they are authorized to use the chosen payment method.
Payment is subject to validation checks and authorization by the service provider or the issuer of the payment method. To prevent fraud, PAYOT may verify the accuracy of the information provided and, where necessary, request additional supporting documents, particularly in the event of different delivery and billing addresses, frequent orders, orders for at least five (5) units of the same Product or orders of a high value. Failure to provide the necessary information may prevent the order from being confirmed. The processing of the relevant data is described in the Website’s privacy policy.

7. IMPORT DUTIES AND TAXES

PAYOT delivers from its Sitrans warehouse in Chartres (28000), France, to the destinations listed in Article 8. The prices displayed on the Website include all taxes. Where the country of destination applies customs duties or import taxes, the amount is calculated and added to the basket as soon as the customer enters their delivery address; these are payable by the customer, appear in the order summary and are settled at the time of payment.

8. DELIVERY, RETURNS AND WITHDRAWAL POLICY

8.1. DELIVERY TO THE UNITED KINGDOM

For deliveries to the United Kingdom, delivery is handled by FedEx. The delivery charge is five (5) £, and delivery is free when the total value of the Products ordered reaches fifty (50) £. The estimated delivery time is three (3) to six (6) working days.

8.2. INTERNATIONAL DELIVERY

For deliveries to the United States and Canada, delivery is handled by FedEx. The delivery charge is ten (10) $ (USD for the United States, CAD for Canada) and is waived when the total value of the Products ordered reaches one hundred (100) $. The estimated delivery time is three (3) to six (6) working days.

For deliveries to countries within the European Union, delivery is handled by DPD. The countries served are as follows: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, mainland France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden. PAYOT does not deliver to overseas departments, regions or territories. Delivery costs six (6) € and is free of charge when the total value of the Products ordered reaches fifty (50) €. The estimated delivery time is three (3) to six (6) working days.

Customers can visit the ‘Find a Stockist’ page on the Website to search for a local stockist, where available.
Products are delivered to the address specified by the customer and via the delivery method selected before the order is confirmed. The customer is asked to check their details; a single order cannot be delivered to multiple addresses. The delivery times quoted for FedEx and DPD are estimates and may vary depending on the destination. PAYOT remains obliged to deliver on the date or within the timeframe agreed with the customer; in the absence of any such indication, delivery shall take place without undue delay and no later than thirty (30) days after the conclusion of the contract. An order may be dispatched in several parcels; tracking details will be provided where available.

8.3. DELAY OR FAILURE TO DELIVER

In the event of a breach of the obligation to deliver on the agreed date or within the agreed time limit, the customer may notify PAYOT of the suspension of payment of all or part of the price in accordance with the conditions set out in Articles 1219 and 1220 of the Civil Code. The customer may also terminate the contract if, after giving PAYOT formal notice to deliver within a reasonable additional period, PAYOT has failed to do so within that period. The contract shall be deemed terminated upon PAYOT’s receipt of the letter or written notice informing it of such termination, unless PAYOT has fulfilled its obligations in the meantime.

The customer may terminate the contract immediately if PAYOT refuses to deliver or if it is clear that it will not deliver. 

The customer may also terminate the contract immediately if the agreed date or deadline is not met and this constitutes an essential term of the contract, arising from the circumstances surrounding its conclusion or from an express request by the customer prior to its conclusion.

Where the contract is terminated under these conditions, PAYOT shall refund all sums paid no later than fourteen (14) days following the date on which the contract was terminated. These rights are exercisable without prejudice to any claim for damages.

8.4. STATUTORY RIGHT OF WITHDRAWAL

A. The consumer may withdraw from an order for Products placed remotely, without giving any reason, within fourteen (14) days of taking possession of the Product themselves or through a third party they have designated, other than the carrier. If several items from the same order are delivered separately, the period begins on the date of receipt of the last item. The day of receipt is not included in this period, which expires at the end of the last day. Where the expiry date falls on a Saturday, Sunday or a public holiday or non-working day, it is extended to the next working day. To exercise this right before the expiry of the period, the customer must send PAYOT an unambiguous statement to bonjour@argentum.com or use the withdrawal form or the free online withdrawal feature available on the Website. Use of the form is not compulsory.

B. The customer must return the Product within fourteen (14) days of communicating their decision, to the following address: Argentum – Payot, 40/52 boulevard du Parc, 92200 Neuilly-sur-Seine, France. The direct costs of returning the Product shall be borne by the customer. The customer is only liable for any depreciation resulting from handling other than that necessary to check the nature, characteristics and proper functioning of the Product, provided they have been informed in advance of their right of withdrawal. A tracked return method is recommended but not compulsory.

PAYOT shall refund all sums received, including standard delivery charges, without undue delay and no later than fourteen (14) days following notification of the withdrawal. Unless PAYOT offers to collect the Product itself, it may defer the refund until it has received the Product or until proof of dispatch has been provided, whichever is the earlier. The refund will be made via the original payment method, unless the customer expressly agrees to another method at no extra cost. Any additional costs resulting from the customer’s express choice of a delivery method more expensive than the standard option will not be refunded. The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalized, nor to goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection; statutory guarantees remain applicable.

9. TRANSFER OF TITLE AND RISK 

Ownership of the Products is transferred to the customer upon full payment of the price. Any refund following termination or withdrawal shall be accompanied, where applicable, by the return of the Products in accordance with the terms set out in these General Terms and Conditions of Sale.

The risk of loss or damage to the Products passes to the customer when they take physical possession of them or when a third party designated by them takes physical possession of them.

10. RECEIPT OF PRODUCTS

Upon receipt, the customer is asked to check that the Products delivered correspond to the order and to report any errors, damage or missing items to PAYOT. This check and the absence of an immediate complaint do not limit the customer’s right of withdrawal or the statutory guarantees.

If the delivery is incomplete, the customer may contact PAYOT at bonjour@argentum.com stating their order reference and the missing Products.

11. INTELLECTUAL PROPERTY

The text, drawings, photographs, videos, audio, music, graphic elements, trademarks, logos, business signs, Product names, interfaces and source codes appearing on the Website, as well as their layout and presentation (the ‘Content’), may be protected by intellectual property rights. The rights to this Content belong to PAYOT or to the third parties who own them.

Accessing the Website does not entail any transfer of intellectual property rights or any authorization to use the Content.
Subject to the exceptions provided for by law, the reproduction or use of the Content is permitted only for information purposes, for strictly personal, private and non-collective use. This authorization does not extend to software and databases, the use of which remains subject to the relevant legal provisions and authorizations.

Any other reproduction, public performance or communication, adaptation, modification, distribution or use of all or part of the Content, in particular for commercial purposes, is prohibited without the prior authorization of the relevant rights holder, unless otherwise provided for by law.

12. USE OF THE WEBSITE 

PAYOT authorizes the customer to access and use the Website for personal purposes in accordance with these Terms and Conditions. This authorization does not entail any transfer of rights in respect of the Website’s content. It is prohibited to reproduce substantial parts of the content, to extract data using automated processes or to disrupt the Website’s operation, unless prior authorization has been granted or otherwise provided for by law.
A link to the Website must not imply the existence of a partnership, endorsement or affiliation with PAYOT. The use of the trademarks and content on the Website remains subject to the rights of their respective owners.

13. CUSTOMER'S OBLIGATIONS

The customer undertakes to use the Website in good faith, in accordance with these Terms and Conditions and applicable laws, without disrupting its operation, compromising its security or infringing the rights of PAYOT or any third party.

14. CUSTOMER ACCOUNT

When an account is created on the Website, the customer must provide accurate information and keep it up to date. The processing of their personal data is set out in the Website’s privacy policy.
Customers can update their contact details in their account or request their rectification by writing to bonjour@argentum.com.

The customer must keep their login details confidential and must inform PAYOT immediately if they suspect unauthorized use of their account, at bonjour@argentum.com.
Customers may request the closure of their account by writing to bonjour@argentum.com, subject to the retention of data necessary for the fulfilment of orders and to meet legal obligations.

The customer must not use a false identity or contact details when creating or using their account.
PAYOT may suspend or close an account in the event of a serious or repeated breach of these Terms and Conditions or a serious risk to the security of the Website, after notifying the customer, unless there is an emergency or a justified inability to do so. This measure does not deprive the customer of their rights in relation to contracts for orders already concluded.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites, provided to facilitate navigation. PAYOT does not publish these third-party websites and has no control over their content or terms of use; customers are advised to consult their terms and privacy policies before using them.

16. STATUTORY GUARANTEES AND CUSTOMER SERVICE  

PAYOT is the trader responsible for the statutory guarantees. To make a claim under these guarantees, the customer may contact PAYOT at bonjour@argentum.com or by post to 40/52 Boulevard du Parc, 92200 Neuilly-sur-Seine.

The consumer has a period of two (2) years from the date of delivery of the goods to claim under the statutory guarantee of conformity should a lack of conformity arise. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it first appeared.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two (2) years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it first appeared.

The statutory guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to ensure that the goods remain in conformity.
The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty (30) days of making a request, free of charge and without causing them any significant inconvenience.
If the goods are repaired under the statutory guarantee of conformity, the consumer is entitled to a six (6) month extension of the original guarantee.
If the consumer requests that the goods be repaired, but the seller insists on replacement, the statutory guarantee of conformity is renewed for a period of two (2) years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price whilst retaining the goods, or terminate the contract and receive a full refund upon returning the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer is permanently liable for the costs of returning or collecting the non-conforming goods, or where the consumer is liable for the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to the termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In such cases, the consumer is not required to request that the goods be repaired or replaced first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of service for the purposes of repair or replacement shall suspend the remaining guarantee period until the repaired goods are delivered.

The rights set out above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who, acting in bad faith, obstructs the enforcement of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10 per cent of average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer is also covered by the statutory guarantee against hidden defects, in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the date the defect is discovered. This guarantee entitles the consumer to a price reduction if the goods are retained, or to a full refund upon return of the goods.

17. LIABILITY RELATING TO THE USE OF THE WEBSITE 

The customer shall be liable for any direct damage caused to PAYOT by any use of the Website that contravenes these Terms and Conditions, where the customer’s fault and the resulting loss are established. This provision does not limit either the statutory guarantees owed by PAYOT or the consumer’s rights in respect of Product orders.

18. COMPLAINTS

For any complaints relating to the Website, an order, a delivery, a withdrawal or the enforcement of statutory guarantees, the customer may contact PAYOT at bonjour@argentum.com, stating, where applicable, their order reference.

19. FORCE MAJEURE

Neither party shall be liable for any breach of a contractual obligation caused by an event of force majeure within the meaning of the Civil Code: the event must be beyond the party’s control, could not reasonably have been foreseen at the time the contract was concluded, and its effects cannot be avoided by taking appropriate measures. The party concerned shall inform the other party of the impediment as soon as possible. If the impediment is temporary, performance shall be suspended, unless the delay justifies the termination of the contract. If the impediment is permanent, the contract shall be terminated in accordance with the conditions laid down by law. The customer’s rights regarding delivery and refunds remain applicable.

20. ASSIGNMENT OF RIGHTS AND OBLIGATIONS 

The customer may not transfer their order to a third party without PAYOT’s prior consent. This restriction does not affect the rights granted by law to the recipient of a Product given as a gift.

21. SEVERABILITY

If any provision of these Terms and Conditions is declared null and void or unenforceable, the remaining provisions shall remain in force, unless the provision in question was essential and decisive to the consent of one of the parties.

22. NO WAIVER

The fact that a party does not immediately invoke a breach of a provision of these Terms and Conditions shall not constitute a waiver of the right to invoke it at a later date.

23. GOVERNING LAW, MEDIATION AND DISPUTES

Orders and these Terms and Conditions are governed by French law. However, this choice does not deprive the consumer, where the conditions for the application of Article 6 of Regulation (EC) No 593/2008 are met, of the protection afforded to them by the mandatory provisions of the law of the country in which they have their habitual residence. 

The language of the Website and the currency in which prices are displayed do not affect the identity of the seller, PAYOT. In the event of any difficulties, the customer may submit a written complaint to the following address: bonjour@argentum.com.

If no resolution is reached following this complaint, the consumer may, free of charge, refer the matter to the consumer mediator competent to deal with complaints concerning PAYOT:

Centre de la médiation de la consommation de conciliateurs de justice (CM2C)
Address: 49 Rue de Ponthieu, 75008 Paris
Phone: 01 89 47 00 14 
Website: https://www.cm2c.net 

The consumer retains the right to bring the matter before the competent courts in accordance with the applicable rules.

24. GENERAL PROVISIONS

A. These Terms and Conditions govern orders placed on the Website. The processing of personal data is set out in the privacy policy referred to in Article 2.

B. Where delivery is made to a country other than the country of dispatch, the customer and PAYOT shall comply with the provisions applicable to such delivery; any import duties and taxes shall be dealt with in accordance with section 7.

C. PAYOT may amend these Terms and Conditions at any time. Each order remains subject to the version accepted by the customer at the time of confirmation; any amendment published online at a later date shall not apply retrospectively to that order.

D. These Terms and Conditions do not establish any agency relationship, partnership or joint venture between PAYOT and the customer.

E. The rights set out in these Terms and Conditions shall be exercised without prejudice to the rights granted by law to each of the parties.