Terms and Conditions
ESSENTIAL INFORMATION
Welcome to the Argentum website (“Argentum Website” or the “Website”), which is operated by Argentum Apothecary Limited (“we”, “us” or “our”) and provides the products and services available to you on this Website subject to the following terms and conditions (“Terms & Conditions”). By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms & Conditions.
If you are a business, different terms and conditions will apply. If it appears to us that you are a business we will contact you to set up a Business Account, where our Business Account Terms & Conditions will then apply.
To be eligible to purchase products on this Website and to lawfully enter into and form contracts on this Website under English law you must: (a) be aged 18 or older; and (b) register on the Website; and (c) be the holder of a valid debit/credit card.
Any contract made through this Website shall be concluded in English.
Argentum Apothecary Limited is the supplier of the products on this Website and our registered office address is 119 Portland Road, Notting Hill, London, W11 4LN (this is also our main trading address). Company registration number: 07521601. VAT registration number GB 128-2616-20. Registered in England. To contact us, please email bonjour@argentumapothecary.com.
PRIVACY POLICY
Please review our Privacy Policy which forms a part of these Terms & Conditions and governs your visit to the Website, so that you may understand our privacy practices.
PRODUCT DESCRIPTIONS
We will take all reasonable care to ensure that all details, descriptions, packaging, images, and prices of products appearing on the Website are correct at the time when the relevant information was posted to the Website; however, to the extent permitted by applicable law (as to which see below), we do not warrant that the product descriptions, packaging, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the product exactly at the moment you place an order.
The cosmetic products we sell on this Website comply with the European Union Cosmetic Regulation.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about these legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights.
PURCHASE RELATED POLICIES
The products and services available on the Website, and any samples or free gifts thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples and free gifts thereof, you purchase or otherwise receive from us. Please note any samples and free gifts are subject to availability.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the breach of our Terms & Conditions.
PLACING AN ORDER & ORDER ACCEPTANCE
You will be guided through the process of placing an order by a series of simple instructions on the Website. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for products from the Argentum Website by clicking on the ‘pay now’ button on the checkout page at the end of the on-line order process.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or breach of these Terms & Conditions (including our Privacy Policy) or if we identify a product or pricing error.
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which will be debited to your debit/credit card or PayPal prior to dispatch of your order. This is not an order acceptance from Argentum Apothecary Limited.
Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the products ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy/Cancellation terms – see below.
If we are unable to fulfil your order following order acknowledgement, we will contact you by email or telephone advising you of this.
PRICES & PAYMENT
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Website.
If you require a VAT invoice, or any further information regarding your order(s) please contact us at bonjour@argentumapothecary.com
It is always possible that, despite our reasonable efforts, some of the products on our Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price, as we will not have accepted your order.
You may pay using either debit/credit card, PayPal, Apple Pay, Google Pay, WeChat Pay, AliPay and Klarna. You confirm that the payment method that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
DELIVERY, RETURNS POLICY & CANCELLATION
UK DELIVERY OPTIONS
STANDARD - £5 or FREE on all orders over £50.
Royal Mail Tracked (2-3 working days).
Not available to the Channel Islands (including Alderney and Herm).
NEXT-DAY DELIVERY ~ £10.00
DPD (order before midday for delivery next working day).
Not available to the Channel Islands (including Alderney and Herm).
INTERNATIONAL DELIVERY OPTIONS
INTERNATIONAL - £20.00 or FREE on all orders over £50.
UPS (3-6 working days)
We deliver globally from our UK warehouse to all the countries listed below. Unfortunately, we don't currently deliver to Russia, Ukraine or Spain. (See our Stockists page for Spanish retailers where you can find ARgENTUM products).
Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saint Martin, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe
CHINA
You can also officially purchase ARgENTUM through our Tmall HK Flagship Store 天猫国际海外旗舰店
HONG KONG
ARgENTUM Products are exclusively available through BEYORG BEAUTY
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party. Time shall not be of the essence of these Terms & Conditions as regards any of the delivery times, dates and/or periods mentioned herein.
RETURNS
We will gladly refund your purchase up to 30 days from receipt by you, as long as the product is still in its original packaging and unopened. Please contact our customer care team at bonjour@argentumapothecary.com who will help to arrange your return. Please note, we do not cover the cost of returns and will deduct the return delivery amount from your refund.
If the products are being returned because they were incorrectly supplied then we will also refund any applicable delivery charges.
CANCELLATION
a. If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) (the “Regulations”) during the period set out in paragraph (b) below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under the Regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
b. Your legal right to cancel a contract starts from the date of the dispatch confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
Any refund will be processed to your original payment method as soon as possible and in any event within 30 days of your order, provided that the product is still in its original, unopened packaging and in the same condition as when delivered to you. If you do not return the product or do not pay the cost of return delivery, we will be entitled to recover the costs of recovering the product from you from the amount to be re-credited to you.
TITLE TO AND RISK IN PRODUCTS
We will retain the legal ownership of the products until full payment has been made by you and such payment has been received by us. Legal ownership of the products will immediately revert to us if we refund any such payment to you.
Risk in the products will pass to you upon delivery to you.
ACCEPTANCE OF PRODUCTS
Upon receipt, you must inspect the products. You will be deemed to have accepted the products unless you notify us that you have cancelled the order and/or you return the products in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the products at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please email bonjour@argentumapothecary.com
INTELLECTUAL PROPERTY
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Argentum Apothecary Limited, our affiliates, our partners or our licensors, and is protected by United Kingdom and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are the registered and unregistered marks of Argentum Apothecary Limited, licensors or partners in other countries, and are protected by United Kingdom and international trademark laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as set out here or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
LIMITED LICENCE
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the Website or any portion thereof (ii) modify or download the Website or its contents (except caching or as necessary to view content); (iii) make any use of the Website or its Content other than personal use; (iv) create any derivative work based on either the Website or its Content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other "hidden text" utilising our name or the Trademarks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without our express written permission; and (vii) may not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Website terminates your limited licence without prejudice to any other remedy provided by applicable law.
YOUR OBLIGATIONS
In the access or use of the Website, you shall comply with these Terms & Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Website or any Content or services that may appear on this Website and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms & Conditions, if you default negligently or willfully in any of the obligations set out in these Terms & Conditions (including our Privacy Policy), you shall be liable for all the losses and damage that this may cause to Argentum Apothecary Limited, our affiliates, partners or licensors.
YOUR ACCOUNT
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting us at bonjour@argentumapothecary.com. Alternatively, you can update your details on your account page.
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
Your account can be cancelled at any time by contacting us at bonjour@argentumapothecary.com.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to refuse service and/or terminate accounts without prior notice if you breach these Terms & Conditions or if we decide, in our sole discretion, that it would be in Argentum Apothecary Limited’s best interests to do so.
THIRD PARTY LINKS
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit.
WARRANTY & LIMITATION OF LIABILITY
a. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
b. We make no warranty that the Website will meet your requirements or that your use will be uninterrupted, timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.
c. We warrant that on delivery and for [12] months from delivery, the products shall be free from material defects. However, this warranty does not apply to any defect in the products arising from fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; or if you fail to use the products in accordance with the user instructions.
d. If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
e. If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
f. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
g. We do not in any way exclude or limit our liability for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (v) defective products under the Consumer Protection Act 1987.
h. The provisions of this clause do not affect your statutory rights as a consumer. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
(i) Subject to sub-clause (g), we will not be liable, in contract, tort (including, without limitation, negligence), for pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by you arising out of or in connection with these Terms & Conditions or the products.
INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damage or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
COMPLAINTS
If you wish to complain about any matter in respect of the products please email bonjour@argentumapothecary.com.
EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, ash cloud, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a contract: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
TRANSFER
You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing. However if you are a consumer and you have purchased a product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask for our consent.
SEVERABILITY
Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
WAIVER
If we fail to insist that you perform any of your obligations under these Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
DISCLAIMER
The views, opinions and interpretations expressed by our archetypes, are solely designed for entertainment purposes only. No reliance should be placed on any prediction perceived.
DISPUTES
Your use of this Website and any purchase by you of any products from Argentum Apothecary Limited shall be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
GENERAL
a. You acknowledge and agree that these Terms & Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Website, and supersede and govern all prior proposals, agreements, or other communications.
b. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our Website.. We make no representation and accept no liability in respect of the export or import of the products you purchase.
c. We reserve the right, in our sole discretion, to change these Terms & Conditions at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms & Conditions.
d. We may, with or without prior notice, terminate any of the rights granted by these Terms & Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.
e. Nothing contained in these Terms & Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
f. The rights and remedies provided by these Terms & Conditions are cumulative and are not exclusive of any rights or remedies provided by law.
g. Any contract pursuant to these Terms & Conditions is between you and us. Subject to the section referring to Transfers, no other person shall have any rights to enforce any of its Terms & Conditions, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
